frequently asked questions:
- How are payments processed? We sell physical CD's, which you can buy conveniently through Paypal's secure checkout system. Paypal will also let you checkout without opening an account! Simply pay with your visa or Amex card. We want your shopping experience to be as comfortable as possible. Please, let us know if we can assist you in any way if you feel uncomfortable with these paying options. contact us by sending an email: info(at)kattenberg.net. Bank transfers are possible within Eurozone.
- I feel very uncomfortable with downloading CD's. Is there an alternative? We will help you in the best possible way to get the music to you. Please take up contact: info(at)kattenberg.net
- At the homepage of the website, I'm asked to choose my region. Which countries do qualify under "EUROPE"? It is Europe, including Greenland, Russia and the Islands in the region. If you are not living in one of the following countries, please go back to the opening page of the site, and click on the 'WORLD' logo: Albania, Andorra, Austria, Azores, Belarus, Bosnia-Herzegovina, Bulgaria, Canary Islands, Ceuta, Czech Republic, Cyprus, Denmark, Germany, Estland, Faroe Islands, Finland, France (exclusive overseas areas), Georgia, Gibraltar, Greece, Greenland, Great Britain, Guernsey, Hongary, Ireland, Iceland, Italy, Jersey, Kroatia, Letland, Liechtenstein, Latvia, Luxembourg, Macedonia, Madeira, Malta, Man, Melila, Moldavia, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Turkey, Ukraine, Vatican city, Sweden, Switserland.
- Is it normal that the checkout page in PayPal mentions GEM vzw and not Kattenberg Recordings? Yes, this is normal, since in the legal structure around the record label, Kattenberg Recordings is part of GEM vzw.
- Why are there no contemporary music examples on the site? Belgian law concerning royalties is such that it becomes outrageously expensive to post samples of contemporary music online. Sorry!
- Are there other ways to get a hold on the CD's? In Belgium, there are a number of stores who carry our CD's. We'll post the names of the stores here soon. It's also possible to get our CD's through CDbaby.com, Itunes.com and Amazon.com if you feel more comfortable with their shopping experience. At this point, however, Itunes and Amazon only carry a limited selection of our catalog.
- Is there Kattenberg music available in mp3 format? Yes, on Itunes, Amazon and CDbaby, you can download some tracks in mp3 format. Also, the players that pop up when you click on the 'LISTEN' buttons have a (free) download feature. In the future, more mp3 as well as CD wav quality tracks will be available for download.
- What happens if I provide you with my email address? We will keep you posted of our productions, and of concerts in your area. Only a couple of times per year we send out a newsletter. You can always unsubscribe, and we NEVER share email addresses.
- The artwork on the covers is very specific. Who is it from? The design of the covers of the Kattenberg Recordings CD's are art-photos shot by Berlin photographer Gabi Bartels. In the photo session she captured details of the street Kattenberg in Borgerhout, Belgium, portraying every day life in Kattenberg. This photo shoot became the start of a pretty daring endeavour: together with 2 other professional photographers, an Italian and an Ukrainian, they agreed to travel the world in order to capture the atmosphere of different cities. Their work is brought to their public through an online gallery. Next to being an exquisite photographer, Gabi Bartels also happens to be the director of Sospiri Ardenti's staged performances, taking care of the directing, staging, scenery, props, costumes, lighting... The actual design of the covers is by Hans De Cock, Hertsberge.
